Terms of purchase

Generally

Swedish Grocery Store is a Swedish company that sells Swedish food and products with a focus on fast deliveries abroad.

Swedish Grocery Store
Tureholm Villa View
619 92 Panties
Sweden

Org no: 8208240062
VAT registration number/VAT-no: SE820824006201

Company opening hours:
Weekdays 8.00 - 17.00 CET
Telephone: +46 (0)79-340 39 39
Email address: info@swedishgrocerystore.se
Website: www.swedishgrocerystore.se

Ordering

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about the products, prices, billing and delivery address. If there is something wrong with the order, you should immediately contact us via e-mail to info@swedishgrocerystore.se or call 079-340 39 39. You must be 18 years old or have a guardian's approval when ordering. Remember to choose shipping options according to the products you have ordered (for example, it may be possible for soft bread to arrive before the best before date with the shipping options UPS Standard and UPS Expedited).

Prices and payment

EU:
The prices in the store are stated in SEK (Swedish kronor) and all prices include 12% VAT for food items and 25% VAT for other items. (NOTE! Few products, for example books have 6% VAT).

Outside the EU:
Goods to countries outside the EU are VAT-free. The prices are therefore presented without VAT. However, the prices are the same as for the EU including VAT. This is to cover additional costs when exporting.

We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price. In the shopping cart, you can see the total price including all fees, VAT, shipping and payment.

Delivery times

All items are sent by UPS and our normal delivery times are 1-5 working days depending on the available UPS service in the country you are ordering from. You can see available service for the country on the checkout page. Delivery time means the time after we send the goods from us. This is normally done the next weekday if the order is placed before 3 p.m. Orders placed on weekends are sent on the following Monday at the earliest. If delays in delivery should occur (without us notifying you of a longer delivery time), you contact us directly at the email address info@swedishgrocerystore.se. The risk for purchased goods passes to the buyer when the delivery is made.

Shipping and price

All items are shipped with UPS. The delivery time is 1-10 working days depending on the available service from UPS in the country you order to. If delays in delivery should occur (without us notifying you of a longer delivery time), you contact us directly at the e-mail address: info@swedishgrocerystore.se .

Shipping options:
UPS Standard: Delivery usually within 5 working days in Europe after we send the package. Cannot be selected when purchasing refrigerated goods!
UPS Express Saver: Most European countries: Delivery the next working day after we send the package. Rest of the world: Delivery up to 5 working days after we send the package depending on the country. Must be selected when purchasing refrigerated goods!
UPS Expedited: Delivered outside Europe, usually within 5-10 working days after we send the package depending on the country. Cannot be selected when purchasing refrigerated goods!

Transport damage is reported to UPS when you receive the goods. If you discover the damage later, contact UPS for a damage report.

The shipping price is based on the order's weight, size and destination and becomes visible after the delivery address has been filled in on the checkout page when choosing a shipping option.

Delivery of refrigerated goods

Refrigerated goods are always packed with refrigerated packaging specially designed for foodstuffs to maintain an approved temperature during transport. We use the patented cooling packs Sorba Freeze which keep the correct temperature for about 2 days. Sorba Freeze is used, among other things, by wholesalers in the fish, meat and dairy industry with high demands on cooling during transport. The cold packs are produced in accordance with the rules laid down by the European Food Safety Authority (EFSA). They are not dangerous for the environment and contain no toxic substances. The cooling packs can be used several times - after about 12 hours in the freezer, they are ready to be used again!

Shipments are dispatched from our warehouse in the afternoon and in most cases arrive within 2 days. We guarantee that refrigerated goods under normal circumstances maintain an acceptable temperature for approximately 2 days from the time they leave our warehouse.

Important! When ordering refrigerated goods, the customer is responsible for being found and receiving the package from UPS. Goods that have been destroyed due to the shipment not being able to be delivered on time are not replaced.

Note! When ordering refrigerated goods, you must choose express shipping. We usually send the packages Monday-Wednesday during the afternoon, this is because the goods risk being destroyed over the course of the weekend. It usually takes 1-2 days to reach the customer. We guarantee that refrigerated goods under normal circumstances maintain an acceptable temperature for approximately 2 days from the time they leave our warehouse.
If UPS cannot deliver by express within 2 days, we will notify the customer of this.
If the customer has not chosen express shipping, we will not ship the order.

Customs and VAT

All prices on the page are shown including VAT within the EU and excluding VAT for orders outside the EU.

Customs duties and VAT or other charges may apply if you order from a country outside the EU.

As the rules differ for different countries, it is the customer's responsibility to find out which import rules/customs regulations apply to your country regarding food, tobacco, etc. Should any customs duties, taxes or other charges be added, it is the customer's responsibility to pay these. Swedish Grocery Store cannot replace goods stuck in customs or bear the costs incurred in connection with this.

Payment method

Card payment Visa/Mastercard/Eurocard

When you shop at Swedish Grocery Store, the payment is processed by Mondido Payments, which is a secure electronic payment solution for Visa and MasterCard/Eurocard. All card information is stored in accordance with the card networks' regulations. SLS/TSL - Security and credit card details All credit card details are handled securely on a secure https page and transmitted using newer versions of TLS.

Pay via PayPal

We also offer payment via PayPal , and you don't need a PayPal account to pay. Use Visa, MasterCard, Discover, American Express or funds in your PayPal account. We do not apply any extra fees when you pay via PayPal.

Invoice

We offer the possibility of purchase against invoice to Sweden, Norway and Finland in collaboration with Collector Bank AB.

Collector Purchase terms - Sweden

In collaboration with Collector Bank AB, we offer invoice and partial payment. When you choose invoice as the payment method, you receive your goods before you pay. You can then choose to pay the entire amount at once or divide the payment into smaller parts. The invoice is due within 30 days. An airline fee of 29 SEK is added.
You can only order to your registered address when you choose invoice or partial payment and you must be at least 18 years old at the time of ordering. When you receive the invoice, you can choose to pay in installments up to 36 months by paying the minimum amount stated on the invoice. In case of partial payment, an interest rate of 19.9% ​​per year is added.
A minor credit check is done, as in some cases, which means a credit report. In the event of delayed or non-existent payment, a late fee and late payment interest will be charged.
To see the full terms and conditions for Collector's invoice see the links below:
General terms and conditions for invoice and account credit
Standardized European consumer credit information

Collector End customer terms - Norway

In cooperation with Collector Bank AB, we offer invoice and partial payment. When you choose Collector as the payment method, you receive your goods before you pay. You can only order to your registered address when you choose invoice or partial payment and you must be at least 18 years old when you order. The invoice is due within 30 days. An invoice fee of NOK 39 is added. You can then choose to pay the entire amount at once or divide the payment into smaller parts. In order to pay the purchase in installments, you are required to enter into a credit agreement with Collector bank before the invoice is due for payment. You can do this easily by signing and submitting the credit agreement, see Mine Sider (minside.collector.no) for a description of how this is done. When you have entered into a credit agreement, you can choose to pay in installments up to 36 months by paying the minimum amount specified on the invoice. Example of effective interest rate for partial payment with credit interest of 22% and notice fee of NOK 39 per month: effective interest rate 45.8% for a credit amount of NOK 5,000 that is paid off in 12 months. Total credit cost NOK 1063. Total repayment amount NOK 6063 (average/month over 12 months = NOK 505).
With a credit purchase, a credit report is taken on you. In the event of delayed or non-existent payment, a fee and late payment interest will be charged.
To see the full terms for Collector Invoice see the links below:
General terms invoice and account credit
Standardized European information on consumer credit

Collector Lasku - Finland

We offer the possibility to pay tax in cooperation with Collector Bank AB. Kun valiset maksutavasi laskun, saat sättät sättätä ennen maksamista. You can pay the total amount all at once or share the payment in smaller amounts. Jotta voisit maksaa laskun osamaksulla ja solmia tiliuottosöpiment, sinun mussä maksaa minkumsumma laskun eräpääjaan kädtä sekä säinääa riuttosopimus Collector Bankin kanssa. Katso osoitteesta ( oma.collector.fi ) miten allekiristu säytää.

• "Lasku erääntyy at the end of the next month. Toisin sanoen teila voi olla jopa 60 päivää maksuikaa.”
• ” Lasku erääntyy after 30 days. "

. Laskusta peritään laskutuslisä, joka on 3.95 euros.

Kun valiset lasulla tai osamaksulla maksamisen, voit tilauksen tilauksen kaanaan vääverekisterissä olevaan vakituiseen osoitteeseesi. Sinun tulee olla kultanyt 20 vautas tilauksen konsuktu. Laskun saadessasi voit valita 36 miasun osamaksun maksamalla maisun maisumumsumman, joka sajte laskustasi. Osamaksun korko on 19.9%.

Teemme trättöttieten verskeitungen tilauksen käustät. Myöhästyneistä maksuista ja maksamattomista laskuista velotitin makkususmaksu sekke korkoa taksuneetä ajalta.

Saat kompletet rolt Collector Lasku/Osamaksusta from the following links:

Yleiset lasku- ja tililuottoehodt
Vakiomuotoiset europäättätääluottotietöt

Free return
Jos olet jo maksanut laskusi, mutta haluat kurvutaa kaupan, teila on oikeus maksun palautusus Collectorilta. Jotta Collector voi tättät täytäämaksun, täätää he ääätää-ja tilitietosi. Collector ei tallenna käusä äätää maksun käustää. Send tietosi emailatse osoitteeen contactcenter@collectorbank.fi tai call number 09 3158 9947. You can also visit Collectorin sivilla at https://www.collector.fi .

The Personal Data Act (PUL)

We do not save your customer data for anything other than the fulfillment of your order. We have followed the Personal Data Act since it came into force in 1998. You can always request corrections, extracts and that we remove your data from our register. Read more about the Personal Data Act here.

Right of withdrawal

Your right of withdrawal (the withdrawal period) is valid for 14 days. Your message to us must clearly state that you regret it. The cooling-off period begins on the day you received the item or a substantial part of it. If the agreement concerns a custom-made item - or an item that has been given a clear personal touch, the cooling-off period begins on the day we provide information. We follow the distance and home sales law.

You do not have the right of withdrawal if:

The service started during the cooling-off period with your consent, the price depends on the fluctuations of the financial market, for example a share, the goods due to their nature cannot be returned, the seal is broken, on sound or image recordings or computer programs. goods that lose their value (eg food) upon delivery. Sealing also refers to technical sealing.

When you have exercised your right of withdrawal:

You are obliged to keep the item in the same good condition as when you received it. You may not use it, but of course carefully examine it. If the product is damaged or lost due to your carelessness, you lose the right of cancellation. When using the right of withdrawal, you are responsible for the return shipping. If the right of cancellation is exercised, the entire amount is refunded.

Complaint

Notify why you do not accept the product and indicate how you believe the product is faulty at info@swedishgrocerystore.se or telephone 079-340 39 39. Once you have notified us, we will send you a prepaid return shipping slip and instructions. Always report any complaints as soon as possible. According to the law, you have the right to complain about your product for 3 years, provided that the fault can be referred to the seller as original, within 6 months from the time of purchase. We accept the General Complaints Board (ARN).

Exchange conditions

When changing a product, e.g. when changing the size, etc., the following applies: You are responsible for the return shipping back to us. In the event of an exchange, we are responsible for sending you the new product. ATTENTION! Remember to always notify us by phone 079-340 39 39 or by e-mail: info@swedishgrocerystore.se before you want to exchange your goods!

Unclaimed packages

If you do not pick up your goods or are not available for UPS to deliver your goods as you ordered, you will be charged our cost of sending your package back and forth as well as storage costs. The cost of this is currently SEK 595. Unclaimed package does not count as cancellation of your purchase. According to Swedish law, you must always notify us of the use of the right of withdrawal, complaint, exchange or return of your order.

Product information

We reserve the right for possible printing errors on this website and final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. However, we try our best to expose them as correctly as possible. We are happy to answer your questions regarding colors/sizes if you feel unsure.

Privacy Policy

When you place your order with us, you provide your personal data. In connection with your registration and order, you agree that we store and use your data in our business to fulfill the agreement with you. According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In that case, contact us by e-mail.

Force Majeure

We accept no responsibility for delays/errors as a result of circumstances beyond the company's control such as labor disputes, fire, war, authority decisions, reduced or non-delivery by supplier. Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control. The company is also never responsible for direct or indirect damage/loss that may occur to the customer.

Security

The entire site is SSL encrypted. If you are on a website where it says https in the address field, all traffic between you as a visitor and the server you communicate with is encrypted. This makes it very difficult to eavesdrop or manipulate the information that is sent between you and SSL thus provides a much higher security than an unencrypted http connection.

Cookies

This online store uses cookies according to the Electronic Communications Act, July 25, 2003. A cookie is a small text file stored on your computer that contains information to help the online store identify and track users. Cookies exist as session cookies and as cookies that are permanently stored on your computer. During your first visit to the online store, your browser is assigned a session cookie that is unique and is used to not confuse you as a user with other users. To be able to use the online store, you should allow cookies in your browser. This type of cookie is used solely to give you as a visitor a better experience and support and does not store any personal information about you. Cookies can be deleted. In this online store, cookies are used, for example, to keep track of your shopping cart, your settings and which pages you have visited in order to provide you with a better customer experience and support.

Dispute

In the event of a dispute, we follow the recommendations of the General Complaints Board.

See also the Swedish Consumer Agency and the Distance Contracts Act, as well as the EU's common dispute resolution page http://ec.europa.eu/odr